Returns and Exchanges Policy
At Haight, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free returns and exchanges process to make your shopping experience as convenient as possible.
Return or Exchange Options:
Return for Refund: If you wish to return an item, we will process a refund for the full purchase price. Please note that refunds may take up to 30 business days to appear on your account.
Exchange for Store Credit: If you prefer an exchange, we offer store credit in the form of a gift card, which can be used for future purchases on our website.
Conditions for Returns and Exchanges:
You may request a return or exchange within 30 calendar days from the date of receiving your order. The product must be in the same condition as when it was shipped, with all tags and hygienic protectors intact, and showing no signs of wear or use.
How to Initiate a Return or Exchange:
To request a return or exchange, please send an email to firstname.lastname@example.org with the following details:
- Your order number;
- Specify whether you would like to request a return or exchange;
- Optionally, provide the reason for your return to help us improve our products and services.
Return Shipping Label: upon receiving your return/exchange request, we will provide you with a return shipping label within three business days. Please affix this label to the package when returning the item.
We cover the cost of return shipping for all eligible returns and exchanges. You won't have to worry about additional shipping expenses.
At Haight, we value your trust and strive to make your shopping experience enjoyable. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at email@example.com.
Thank you for choosing Haight.