Approval may take up to 48 business hours. If it takes longer, contact us via WhatsApp.

If you ordered within the last 24 business hours and it hasn’t shipped yet, contact our support to check if changes are possible.

Changing the address may affect delivery time. Contact our support team to confirm.

If it hasn’t shipped yet, contact our support to check.

You’ll get four emails: order confirmation, payment status, shipping with tracking link, and delivery confirmation. You can also track your order in your account history on the website.

Contact our support right away so we can fix it.

Orders come in water-resistant boxes or envelopes, with contact info and a QR code.
If the package arrives damaged, refuse it and let us know.
Reuse the packaging for exchanges or returns to avoid waste.

Items are wrapped in tissue paper, and swimwear comes with a cotton bag. To add a paper gift bag, select “Add gift wrap” in your cart.

No, only one payment method per order. To use two cards, split your purchase.

Enter it in the “discount code” field in the cart before checkout. Codes can’t be applied after payment.

Credit card: refunded to your card, may take up to two billing cycles depending on your bank. Installments are refunded proportionally.
In-store purchases: only exchanges, no refunds.

Add a product to your cart, enter your ZIP code, and click "calculate" to see your options.

Contact us via WhatsApp or email support@haight.com.br.

• Website: exchanges and returns within 30 days, after delivery.
  - Physical stores in Brasil: exchanges within 30 days, no returns.
  - Items must have tags, hygienic liners, accessories, and show no signs of use.

Request it on the Exchanges and Returns page.
Please wait for the email with the next steps. After analysis, if approved, you’ll receive store credit valid for 1 year.

Request it on the Exchanges and Returns page.
Please wait for the email with the next steps. After analysis, we’ll refund you according to your payment method.

Yes, under the same rules as full-price items.

No, only in physical stores. Online purchases can be exchanged in stores within 30 days.

Enter it in the “use gift card” field at checkout. Valid for 1 year, online only.

You’ll get emails at each step: pickup/shipping code, shipment confirmation, arrival at Haight, and completion.

Follow the care instructions on the label.

Measure your bust, waist, and hips, then check the size guide on the product page.

Contact us via WhatsApp.

Hand wash with cold water and mild soap. Ice can also help remove glue residue.

• Support: support@haight.com.br | WhatsApp
  - Wholesale: Apply here.

Orders over $250,00 get free shipping.