To create an account, clickthis link.
Log in to your account and click "Authentication" orclick here. You will receive an email with instructions on how to create a new password.
Yes. You must create an account to complete your purchase on the website. Sign uphere.
Try resetting your password on this page. If you're still having trouble, please contact our customer service team via WhatsApp or email at atendimento@haight.com.br.
To update information such as your name, birthday, address, and phone number, log in to your account on the website and edit your “profile.” If you need help, our customer service team is available via WhatsApp oremail at atendimento@haight.com.br.
We accept PIX and credit cards. We offer payment plans of up to 10 installments, with a minimum installment of R$100.00. Payments made via PIX qualify for a 5% discount.
No.
Enter the code in the "discount code" field in your shopping cart before checkout. Discounts cannot be applied after payment has been confirmed.
Once we have confirmed the refund, please check with your bank to find out how the refund will be credited to your account.
Items purchased in-store cannot be returned, only exchanged.
You can estimate the total cost and delivery time on the product page or in your cart.
Please contact our customer service team viaWhatsAppor email at atendimento@haight.com.br.
For international purchases, visitHaight Global.
Check the delivery times and prices at checkout.
Products must be labeled, include sanitary pads and accessories, and show no signs of use or odors.
Submit your request through theExchanges and Returns page on our website. You’ll receive a shipping or pickup code within 24 hours. The product will be inspected, and if approved, you’ll receive a store credit valid for one year.
Place your request on our website, on theExchanges and Returns page. You will receive a shipping or pickup code within 24 hours. Once we receive and inspect the product, we will issue a refund via your original payment method.
Yes, following the same rules as full-price items.
No, only at the physical store. Online purchases can be exchanged at physical stores within 30 days.
Available for orders over R$1,200. Pickup will be scheduled within 48 business hours of your request, during business hours. Please leave the sealed packages in a box with the pickup code written on top. If you are not home, please leave the box at the front desk.
If the box is not sealed and does not have the pickup code, the post office will not pick it up.
You will receive emails at each stage: shipping/pickup code, shipping confirmation, arrival at Haight, and completion of the process.
To find the right size, measure your bust, waist, and hips, and compare them to the “size chart” on the product page.
Hand wash with cold water and mild soap. You can gently use ice to remove any glue residue.
Yes, through theHaight em Casa service. This service is available at our stores in São Paulo and Rio de Janeiro. Select up to 8 items on the website and schedule a pickup at the store.
Contact your preferred store:information and contact details
Returned items must include tags and the hygiene seal. Purchases are only confirmed after trying on the items and are subject to exchange policies; returns are not accepted.
Our promotions are announced via email and social media. Some discounts are applied automatically at checkout; others require a coupon code to be entered at checkout.
