RETURNS AND EXCHANGES POLICY

Exchanges and Returns

At Haight, we want you to feel safe and satisfied with your purchase. If you need to exchange or return an item, our process is simple and designed to help you.
You can request an exchange within 30 calendar days of receiving your order, or a return within 14 calendar days, as provided for in the Consumer Protection Code.
For the request to be approved, the product must have the tag attached, the hygiene seal intact (when applicable), show no signs of use, and include all original accessories. If any of these conditions are not met, the request may be denied and the item returned to the address provided at the time of purchase.
Purchases made on the website can also be exchanged directly at our physical stores upon presentation of the proof of purchase and within 30 days. Items purchased at physical stores, however, are available for exchange only and cannot be returned.

How to Request an Exchange or Return

Fill out the form above: enter your order number and the email address you used when making the purchase.
Select the items: the products you wish to exchange or return, and indicate the reason for your request.
Set up the shipment:choose the most convenient option and complete the request.
Please wait for further instructions:you will receive an email containing the shipping code for sending the product(s), along with all the necessary instructions.

As soon as your return arrives at our distribution center, the items will undergo a quality inspection. The exchange or return will be approved or denied based on the conditions mentioned above.
The refund or store credit will be processed within 10 business days after we receive the package at our distribution center.

Refund (Chargeback): The refund will be issued via the same payment method used for the order.
Credit card: The amount will be refunded to the same card. Depending on the bank, the credit may appear on up to two subsequent statements. Some providers issue a full refund on the next statement.

Shopping Voucher

If you prefer, you can choose to receive a store credit for the full value of the returned items. The store credit is valid for 1 year and can be used across multiple purchases until the balance is used up.
If the new order is for a higher amount, you can pay the difference with a credit card.
To use it, enter the coupon code in the "coupon" field during the payment step at checkout on the website.

If you still have questions or need help at any stage, please contact our team. We’re here to ensure that your experience with Haight is always the best it can be.